Terms of Service

By creating an account or using the Mentivox service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the service.

Mentivox is operated by Mentivox Ltd, a company incorporated in England and Wales. These terms are governed by the laws of England and Wales.

Mentivox provides an AI-powered emotional support companion designed to help users reflect on their feelings, build emotional awareness, and feel heard. The service is not a medical or clinical product.

Mentivox is not a substitute for professional mental health care, therapy, or crisis support.

If you are experiencing a mental health crisis or emergency, please contact a qualified mental health professional or emergency services immediately.

You must be at least 16 years of age to use Mentivox. By using the service, you confirm that you meet this requirement. If you are under 18, you confirm that you have the consent of a parent or guardian.

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately if you suspect unauthorised access to your account.
• You may not share your account with others or create accounts on behalf of others.

You agree not to:

• Use the service to harass, threaten, or harm others.
• Attempt to extract, reverse-engineer, or replicate the underlying AI model.
• Use automated means to access the service at scale.
• Misrepresent your identity or affiliation.
• Use the service in violation of any applicable law or regulation.

All content, trademarks, and intellectual property associated with Mentivox are owned by Mentivox Ltd. You retain ownership of the content you share with the service. By using Mentivox, you grant us a limited, non-exclusive licence to process your inputs solely to provide the service.

We aim to provide a reliable service but do not guarantee uninterrupted access. We may modify, suspend, or discontinue the service or any feature at any time, with reasonable notice where possible.

The service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the service will meet your specific requirements, be error-free, or that AI responses will be accurate or complete.

To the maximum extent permitted by law, Mentivox Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the service. Our total liability to you shall not exceed the amount you paid for the service in the 12 months prior to the claim.

You may close your account at any time by contacting support@mentivox.com. We may suspend or terminate your account if you violate these terms.

We may update these terms from time to time. We will notify you of material changes by email or via an in-app notice. Continued use of the service after changes take effect constitutes acceptance of the revised terms.

For any questions about these terms, email us at support@mentivox.com.